Frequently Asked Questions

General Questions

What is A&K Collective?

A&K Collective is a digital presence studio specializing in branding, web design, social media strategy, and content creation. We help businesses craft polished, impactful digital identities that drive results.

Where are you located?

We are based in Charlotte, North Carolina, but work with clients worldwide. Our services are tailored to fit your needs, no matter your location.

How can I contact you?

You can reach us through our contact form, email us at anniston@akcollective.io, or give us a call at 240-707-1532‬.

Services

What services do you offer?

We offer a wide range of services, including:

Branding: Logo design, brand strategy, and visual identity.
Web Design: Custom websites on Squarespace and Webflow.
Social Media: Social media audits, strategy, and refreshes.
Content Creation: Social media content, custom graphics, and copywriting.

For a complete list, visit our Services page.

Do you offer ongoing support after a project is completed?

Yes! We offer maintenance packages for websites and provide guidance on managing your brand and social media. However, ongoing social media management is not part of our primary offerings.

How long does a typical project take?

The timeline depends on the scope of work. For example:

A branding project typically takes 4–6 weeks.
A standard website project may take 8–12 weeks. We’ll provide detailed timelines during the proposal process.

Process

How does the process work?

Our process is structured into four phases:

Research and Brand Audit: Understanding your business and audience.
Design: Crafting a unique and tailored visual identity.
Implementation: Bringing designs to life across your website and digital platforms.
Refinement: Collaborating with you to perfect the final deliverables.

What platforms do you use for websites?

We primarily work with Squarespace and Webflow to create custom, user-friendly websites. For additional functionality and personalization, we incorporate custom code as needed.

Do I need to provide content for my project?

Yes, we encourage clients to provide content such as images, branding guidelines, and initial copy. However, we offer copywriting and content creation services to support your needs.

Payments

What are your payment terms?

We require a 50% deposit upfront to secure your project start date. The remaining balance is due upon project completion unless otherwise agreed. For larger projects, we offer payment plans.

What payment methods do you accept?

We accept payments via credit/debit card, bank transfer, or platforms like PayPal.